Information We Collect
We may collect your name, contact details, delivery address, order contents, support messages, payment confirmation details and age verification information where required.
Legal
Privacy Policy
This policy explains what information VapeLux Australia collects, why we use it and how customers can contact us about their data.
How We Use It
We use customer information to confirm orders, check eligibility, arrange delivery, provide support, prevent misuse and comply with legal obligations.
Website Analytics
We record anonymous page views, products added to the shopping bag and clicks that open WhatsApp so we can understand which pages and products are useful. The site uses random browser and session identifiers for this reporting, respects browser Do Not Track settings, and does not record message contents or information entered into checkout fields.
Sharing
We share information only where needed with delivery providers, payment/support tools, service providers, fraud-prevention partners or authorities when legally required.
Retention
We keep order and support records only as long as needed for fulfilment, customer service, accounting, compliance and legitimate business records.
Your Choices
You can ask us to update, delete or review personal information where applicable. Some records may need to be retained for legal or accounting reasons.
Security
We use reasonable safeguards to protect customer information, but no online service or messaging platform can be guaranteed completely secure.