Unopened Items
Unopened, unused products may be reviewed for return within 7 days of delivery. Packaging, seals and authenticity labels must be intact.
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Returns
Because vape products are sealed personal-use goods, returns are limited to items that are unopened, incorrect, damaged in transit or confirmed faulty.
Opened Products
Opened e-liquids, disposables, pods, coils and mouth-contact products cannot be returned for change of mind or flavour preference.
Faults Or Damage
Report damaged, incorrect or faulty items as soon as possible with your order details, photos or video, and a clear description of the issue.
Resolution
Where a claim is approved, VapeLux may offer a replacement, store credit or refund depending on the product, stock availability and applicable consumer law.
Start a return request
Include your name, order items and photos so we can review it quickly.
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